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Basic support for alarm systems we maintain. Due to the nature of our alarm contracts, most of the support is via telephone.
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General information relating to PC's and your gadgets. We love helping our client with their tech, getting it to do what they want. Require more support, open a ticket and explain your technical woes.
You proberbly have a viruse of some description. Contact us for a security scan. You get 4 free per year with ValleyNet, otherwise it is chargable depending on subscriptions and services you have from us.
This is normally due to overheating. This can be just because it is hot weather, that you are using it for long periods of time and doing processor intensive stuff, you have a virus that is abusing your computers resources, of your laptop is full of dust/ fan not working.
This is a common issue with laptops. They are designed for intermittent use, and don't take to kindly to prolonged use, especially with HD video.
To help with this situation, put some spacers under the feet of your laptop, buy a cooler, and make sure the vents on your laptop are clean.
You can also select "power saver" in your power options. This will make your pc run slower, but it will consume less power, and as a result, not get so hot!
To translate a scanned document you need to use OCR (optical character recognition) when scanning the document.
The OCR software normally comes with your printer/scanner (if supplied).
Once the document is scanned with OCR, you can cut and paste the text into your favourite translation service.
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If you are having problems with our online store, Please raise a support ticket, you might not be the only person having issues.
Straight forward answers to the most popular renewable energy questions. If you can not find the answers here, take a look at our knoledge base, for more indepth answers.
Calculating Equalisation time is quite complex. I do not meet many people who have a full grip of why to EQ, when to EQ and for how long.
The frequency of corrective equalizations will vary by system due to factors such as operating temperature, frequency of cycling and depth of discharge. Loss of capacity, imbalance and low specific gravity readings are indicators.
Please see Corrective Equalizations Instructions for proper procedure.
Many systems provide the option to schedule automatic preventative equalizations. These may be scheduled to run for 1-2 hours to balance and remove any buildup of sulfation that has accumulated between corrective equalizations. As noted, HYDROCAPS should be removed during these procedures.
You will find more details in our Knowledgebase.
In the Ayora Valley you can expect to get a ratio of 1:5 as a return rate. This varies according to your location. Most countries issue information relating to the average hours of sun. This is the avarage, no matter how many panels you have, you can get days where it is almost zero input.
Many systems offer the ability to program Low Voltage Disconnect (LVD), triggering an alternate power source (often a generator) to kick in, preventing over-discharge of the battery bank. By default, this may be set by the manufacturer at 1.75 VPC.
s a personal choice. Allowing the battery bank to discharge to a lower voltage will reduce over all cycle life. The higher the set point may result in more frequent use of a generator when discharge reaches the low voltage cut-off.
To prolong battery cycle life, we would recommend setting LVD between 1.85 VPC to 1.95 VPC, adjusting up or down to reflect how often you wish to run the generator or alternative power source when discharge reaches the programmed set point.
The size of the inverter depends on the size and type of loads you will be applying to it. You also need to consider the peak consumption of devices. A 1 KW motor will require 3-5 times its FLC on start up. Sizing your inverter requires detailed information about your usage.
For residential use we only recommend pure sine wave inverters. A pure sinewave inverter can supply power to any appliance.
Your hydrometer is the only true method for checking the State of Charge of your batteries. All of the connected equipment uses voltage to measure the state of charge, If the SG is incorrect, your equipment will think your batteries are charged when they are not.
General help with your swimming pool. For further assistance please contact us here to book a visit.
To prime your swimming pool pump.
Black grout is caused by algae. For small areas you can put a chlorine tablet directly onto the affected area (you may need to use a stone to weigh it down). After several days you should see that you grout is white again.
For large areas grind out all the affected grout and regrout.
Yes they are expensive, but we use a lot less of these chemicals and they are the only chemicals that we have found to give the "polished" look to the water.
Chlorine is a very aggressive chemical when not diluted to the levels required in your swimming pool. If the tablets are placed in your skimmer baskets high concentrations of chlorinated water will sit in your skimmer. When your pump starts this high dose of chlorine is what hits your equipment first. This results in damage to your pump, o'rings and rubber seals.It also damages the skimmer area by making the plastic brittle.
You don’t want your pool filter pressure to get above 20 PSI, which can cause damage to the filter. Maintaining the proper functioning of the filter is important with periodic backwashing and cleaning the filter when appropriate.
Several reasons can cause cloudy water but the most common is low sanitizer or having the pH out of balance but especially high pH. High total dissolved solids can also make your pool water cloudy. Metals like copper and iron and phosphates can also contribute to cloudy water. Proper filtration of the pool water is also a must.
You probably did not keep a proper level of sanitizer in the pool and allowed algae growth. You can also get "chlorine lock", this is where the level of stabilizer is so high that the chlorine can't work, no matter how high the chlorine level is.
Most of the chemicals you add into your pool (especially chlorine) are designed to work in a certain pH range (normally 7.2-7.6). If you add chemicals to that pool and the pH is either too high or too low, then these chemicals will not react with the water the way they’re supposed to and thus not work properly.
Here you will find guidance on using the User Area of the JTD website. For additional support, beyond FAQ's and our knowledge base, you can open a support ticket.
You will see the user name and password boxes.
Once you have filled in the correct information, click login and you will be taken to youre account area.
To view your telephone account, Click on My Telephone Account, in your support area. This will open a new browser window where you can enter your telephone account user information.
If you have problems acessing your Telephone account, please raise a support ticket by clicking here.
All our info can be found here.
Straight forward answers to the most popular questions about the ValleyNet internet and telephone system. Can't find what you are looking for, try here, for more indepth support.
More than 50% of our clients connect to access points that are run from renewable sources. We aim to increase this percentage.
We have measured the GOLD+ service equipment at 300W per day. This compares very favourably when compared to a satellite connection at over 2KW per day!
If you suspend the service this will be termination of service. Otherwise book a VallyNet holiday break in your support section.
No. If the signal is within parameters, you will have the same speed no matter the distance.
We use different types of antenna (CPE) depending on the distance from the AP.
Reboot all equimpent, computer, phone, tablet, WIFI, router and antenna. If it is still slow, check to see if your computer is updating, also do a virus scan.
There are a few things to check prior to putting in a support ticket.
If your phone is still not working, please submit a support ticket.
Please remove the power for 30 seconds and re apply. If you still get a red light please submit a support ticket.
A VPN or Virtual Private Network is a method used to add security and privacy to private and public networks, like WiFi Hotspots and the Internet. VPNs are most often used by corporations to protect sensitive data. However, using a personal VPN is increasingly becoming more popular as more interactions that were previously face-to-face transition to the Internet. Privacy is increased with a VPN because the user's initial IP address is replaced with one from the VPN provider. This method allows subscribers to attain an IP address from any gateway city the VPN service provides. For instance, you may live in Spain, but with a VPN, you can appear to live in the UK or Holland.
Free VPN's are available, there are 2 main issues:
A VPN is a secure connection across the internet. Originally used to create secure connections between offices or from a business to a home work station, VPN's have become more widely known for their ability to change your IP address to solve the issue of geo blocking.
Geo Blocking is the ability to block content based on your IP address. Each country has a specific range of IP address. Commonly used to block media content based on publishing rights.
ValleyNet is a last mile WISP. We use high speed connections which are passed through the Ayora Valley on our backhaul. Various Access Points allow us to connect to almost any home or business within the Ayora area. Data and Voice information is split at the earliest opportunity to allow voice data to take priority. Find out more here.
ValleyNet uses VoIP telephony. This gives the best quality of service for telephone conversations via the internet. We use business grade carriers to carry our voice data.
We don't aim to be cheap....Quality WISP based internet and VoIP is never cheap, there is a lot of equipment to maintain and upgrade. It is when upgrading is necessary that the cheap systems fail.
You have to ask yourself, "why is it free?". The answer is simple, when you are connected to a VPN the computer (server) you are connected to has full access to your connected device. This allows your data to be interrogated in the server, and files can be injected into your device.
If you think you are safe when you stop using a free VPN, think again, if viruses have been injected into your device, every keystroke can be logged, even when you are not connected.
you can not guarantee speed, and who want to keep switching every time you want to watch something that is geo blocked.
Our website is designed by, and maintained by Jason Coppins. We hope you will find it helpful. Please add a testimonial if you like what you find here.
Adding a testimonial is best done once you have logged into your account. A guide to logging in can be found here.
Once you are logged in click on login and support and select View testimonials from the menu. You will be shown a page with the testimonial catagories. Click the button "add a testimonial", at the top of the list.
In the product drop down list select the product your testimonial relates to, and type your comments in the comments box.
When you are done click in the box to confirm you are a human and then click on the post testimonial button.
Thats all there is to it.
We use a glossary in our website. Words added to the glossary are highlighted in the text. When you hover over them you will see a detailed explanation of the word or abbreviation.
We are still using the same basic framework for our website, but we have incorporated the latest additions to the core. This allows for many of the modern enhancement you now see in many of the top websites.
You can rest assured that all the products in our store are the best products in the renewable energy industry.
We are always happy to help, we prefer to spend time helping our clients purchase the right system.
Please do not hesitate to contact us if you need assistance.
Registration gets you additional product support and information.
You will gain access to the wealth of support in our knowledge base.
When you are in our store, and support areas, this area will have additional information directly related to the products you are viewing.
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To use our knowledgebase you will need to register first. To view our FAQ's registration in not required.
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